Privacy Policy

Last Updated: August 2026

1. Introduction

Welcome to LuxRenov8 ("we," "our," or "us"). We are a professional renovation and interior fit-out company based in Dubai, United Arab Emirates, operating under the laws of the UAE. Our website is located at https://luxrenov8.ae.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Contact details: Name, email address, phone number
• Project details: Property type, location, renovation requirements, budget range
• Communications: Messages you send via our contact form, WhatsApp, email, or phone

b) Information Collected Automatically

• Usage data: Pages visited, time spent, click behavior
• Device & browser information: IP address, browser type, operating system
• Location data: General geographic location based on IP address
• Cookies and tracking technologies: See Section 6 below

c) Information from Third Parties

• Google Analytics & Google Search Console: Aggregated traffic and search performance data
• Google Business Profile: Reviews and queries submitted via Google Maps

3. How We Use Your Information

We use the information we collect to:

• Respond to your renovation inquiries and provide project quotations
• Schedule site visits and consultations
• Deliver renovation and fit-out services you have contracted with us
• Send service updates, project progress communications, and invoices
• Improve our website, services, and customer experience
• Comply with legal obligations under UAE law
• Send promotional updates (only with your consent; you may opt out at any time)

We do not sell, rent, or trade your personal information to any third party.

4. Legal Basis for Processing

As a UAE-based business, we process your personal data in accordance with:

• Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
• Contractual necessity (to deliver renovation services you have requested)
• Your consent (for marketing communications)
• Our legitimate business interests (to improve our services and respond to inquiries)

5. Sharing Your Information

We may share your information with:

• Trusted subcontractors and suppliers involved in delivering your renovation project (only what is necessary)
• Technology service providers: Hosting, email, CRM, and analytics providers under data processing agreements
• Legal authorities: When required by law, court order, or government regulation in the UAE

All third parties we work with are required to maintain the confidentiality and security of your data.

6. Cookies

Our website uses cookies and similar tracking technologies to improve your experience. These include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics, to understand how visitors use our site
• Marketing cookies: To track the effectiveness of advertising campaigns

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, accounting, or regulatory requirements in the UAE
• Resolve disputes and enforce agreements

In general, client project records are retained for 5 years after project completion, and general inquiry data is retained for 12 months if no contract is entered into.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure hosting, and restricted staff access.

However, no method of internet transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your data.

9. Your Rights

Under applicable UAE data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where no legal obligation requires retention)
• Withdraw consent for marketing at any time
• Object to certain types of processing

To exercise any of these rights, please contact us at the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us and we will delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

LuxRenov8Dubai, United Arab Emirates📧 Email: info@luxrenov8.ae📞 Phone: +971 58 590 1906🌐 Website: https://luxrenov8.ae

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